Return Exchange Policy

While we strive to make sure every customer finds the perfect products for their needs, we understand that sometimes things may not work out as planned. To help navigate your options, here's a more detailed explanation of our return and exchange policy at Nay Skin Glow:

Returns:

  • Nay Skin Glow does not accept returns for opened products. We take hygiene and product integrity very seriously, and cannot guarantee the quality or safety of any opened item for resale.
  • Unfortunately, all sales of opened products are considered final. This policy helps us maintain the highest quality standards for our customers and ensures the effectiveness of our carefully formulated products.

Exchanges:

  • We understand that unforeseen circumstances might arise, so we offer limited exchange options for unopened products. This policy allows you some flexibility while still protecting the integrity of our products.
  • To be eligible for an exchange, the product must be:
    • Unopened and in its original, sealed packaging.
    • Purchased within the past 30 days of your exchange request.
    • Not part of a discounted set or bundle.

To initiate an exchange:

  • Please contact our customer service team within 7 days of receiving your order. They will be happy to guide you through the process and address any questions you may have.
  • Depending on your specific situation and product availability, we may be able to:
    • Exchange the product for a different item of equal or lesser value.
    • Issue a store credit for the purchase amount, valid for future purchases.

Important Notes:

  • Shipping charges for returned or exchanged items are the responsibility of the customer.
  • We cannot guarantee the availability of specific products for exchange.
  • This policy applies to all purchases made directly from Nay_Skin Glow's website and authorized retailers.

We hope this clarifies our return and exchange policy and provides you with the information you need to make informed decisions about your Nay_Skin Glow purchases. If you have any further questions or concerns, please don't hesitate to reach out to our friendly customer service team.

Remember, we're always here to help you find the perfect products for your radiant skin!